EEC10 Opening Keynote - KAYAK's Journey Through Search + Email Waters
As the world's largest search site, KAYAK is continually striving to increase the lifetime value of its customers. Not a small task by any stretch of the imagination. Brian Harniman offered a visionary look at the Kayak.com customer experience today and tomorrow with a focus on the role of email in relation to other channels.
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EEC10 Opening Keynote - KAYAK's Journey Through Search + Email Waters
Publisher: Brian Harniman, EVP of Marketing and Distribution, KAYAK
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